You should be able to find answers to some of the most commonly asked questions below.
If you can't find what you're looking for, please email our support chat: support@seraphsecure.com and we will be happy to assist you.
Yes. Rest assured that Seraph Secure has identified a potential scam threat and protected you. Any threat has been blocked and your guardian will be notified so they are aware of the situation. If you need more information please visit our resource page.
A Guardian is someone (a trusted friend or family member) who is assigned as an administrator on a Seraph Secure account. If you have a Guardian who has set an account up for you, this person will receive notifications about any alerts you may receive. Guardians can't see any of your private information or browsing history - they will only be alerted should Seraph Secure detect potential scammer activity on your device.
Assigned account Guardians will be immediately notified via email and text (coming soon) should you receive a Seraph Secure alert. The notification will tell them the same information that is provided on the alert and changes depending on what Seraph Secure detects. Your Guardian may reach out to check on you to make sure you are okay and not actively being scammed.
Got An AlertSeraph Secure was designed to trigger an alert for several different reasons to keep you safe. Alerts will trigger if software is detected on your computer allowing someone remote access, if Seraph Secure detects unusual activity on your computer, or if you visit a potentially malicious website. The alert will have information and next steps to take and will also alert your Guardian if your account has one assigned.What Is An Admin Code?The Admin code is something you can use to temporarily disable Seraph Secure's protection and ignore any threats for a time period you select. Account admins or Guardians have access to this code. We only recommend using this code for special circumstances or if you're an advanced user.Using Device After An Alert / Is It Safe?Your computer is safe to use after an from Seraph Secure - rest assured that Seraph Secure has identified a potential scam threat and protected you. Any threat has been blocked and your Guardian will be notified (if you have a Guardian set up on your account) so they are aware of the situation. If you need more information, please visit our Scam Resource Center.Alert Appeared - Check Alert HistoryIf you received an alert, you can check your alert history in the Seraph Secure application to see what triggered it. To do this, look for the Seraph Secure icon in your tool tray in the bottom right corner of your taskbar. The Seraph Secure icon looks like a blue shield with a white wing (like you see it in the upper left corner of this chat window). Open Seraph Secure by left clicking on this icon. In the bottom right you should see "Alert History" - click on this once to open your history.
Supported Operating SystemsCurrently Seraph Secure is supported on Windows 10 & 11 (64 bit) operating systems.Supported BrowsersSeraph Secure has been fully tested with Google Chrome, Microsoft Edge, and Mozilla Firefox web browsers. Note: Firefox has limited DoH support for the time being.Smartphone / Android / iOS / Tablet SupportCurrently Seraph Secure is not supported on Android or iOS devices but support for both is in development and projected to be released in 2024.
Seraph Secure has your privacy in mind and aims to protect it. In order to keep you safe, Seraph Secure does monitor web activity, however, we do not log, track or sell your data. If you do visit a scam website, we will store that information so your Guardian can be notified. Information that is not related to a scam will not be stored or tracked. See Privacy Policy.
No, Seraph Secure is not an antivirus but is compatible with antivirus software and can work in conjunction with it. It is important to note that they work in different ways and one is not a replacement for the other. An antivirus software can prevent you from downloading malware and viruses and help you remove them, however, they cannot keep scammers from connecting to your computer. Seraph Secure was developed to protect you from online scams. Seraph Secure is able to scan processes and detect specific activity scammers use. Seraph Secure can also block malicious websites, phishing attempts, and send real-time alerts.
